Support

How can we help?

Clenio helps you review duplicate and similar photos, screenshots, and large videos so you can reclaim storage with confidence.

Need help? Email fei316411@gmail.com with a description of the issue, your iPhone model, iOS version, and screenshots if appropriate. We will respond as soon as reasonably possible.

Getting started

When you open Clenio, allow access to your photo library. Clenio analyzes the photos and videos you authorize on your device and organizes results into duplicate photos, similar photos, screenshots, and large videos.

You can grant access to all photos or only selected photos. If only selected photos are allowed, Clenio can analyze only those items.

Frequently asked questions

Does Clenio upload my photos or videos?

No. Clenio analyzes your library locally on your device. It does not upload your photos or videos to servers operated by the developer.

Why are some items missing from the scan?

Clenio can only analyze items you have authorized and that are available on the device. Media stored only in iCloud may not appear until it is available locally. Scan results are suggestions and may not identify every similar or duplicate item.

What happens when I remove an item?

Clenio asks you to review and confirm your selection before requesting removal through Apple Photos. Removed items generally move to the Recently Deleted album in Photos, where Apple controls recovery and permanent deletion. Please back up important media before cleanup.

Can I change photo access later?

Yes. Go to Settings → Privacy & Security → Photos → Clenio, then change or revoke access. You may also manage selected photos there.

How do subscriptions work?

Clenio may offer monthly or yearly auto-renewable subscriptions. Prices, currency, trials, and offers are shown by the App Store before purchase. Manage or cancel a subscription in Settings → your Apple ID → Subscriptions. Deleting the app does not cancel a subscription.

How do I restore a purchase?

Open Clenio’s subscription screen and choose Restore Purchases. Use the same Apple ID that was used for the original purchase.

Contact support

For app support, feature feedback, accessibility concerns, privacy questions, or subscription help, email fei316411@gmail.com.

For privacy details, see our Privacy Policy. For subscription and app-use terms, see our Terms of Use.